Collab UC_CUCM || 6 to 9 Years || Gurgaon
Capgemini
2 - 5 years
Bengaluru
Posted: 3/28/2025
Job Description
Job Description
Role Specific Responsibilities:Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutionsTakes leadership role in execution of delivery projectsImproves solutions and methods developed in the field for use to the wider practice (knowledge sharing)Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management PlansBuilds and/or leverage test environments as required to resolve highly complex problems and compatibility issuesLeverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes both development of digital intellectual capital (e.g. scripts, digital signatures).Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies.Coordinate with TAC to work on P1 and P2 issues.UCCE - solid hands-on experience required on UCCE components like ICM, PG, CVP, CTI, Finesse, CUICUCCX - Knowledge and exposure in UCCX is a plus but not mandateStrong hands-on CC implementation work needed with troubleshooting capabilities.Job Description - Grade SpecificFocus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.
Skills (competencies)
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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